Quality Policy

Our goal at Europcar Nigeria is to give our customers reliable and efficient transportation options. We are aware that every one of our clients has particular wants and preferences, and we strive to accommodate their demands. we offer a large fleet, flexible scheduling, and affordable prices. For this reason, we think that exceeding client expectations is just as important as fulfilling them to achieve excellence.

The following tenets form the foundation of our quality policy:
• We maintain our fleets and facilities to the greatest levels of cleanliness, safety, and dependability. We make sure that our facilities are well-equipped to meet the needs of a wide range of customers and that our cars are routinely examined, maintained, and repaired.

• We abide by all applicable laws, rules, and specifications. Our company operates with honesty and integrity, and we respect the rights and interests of our partners, customers, employees, and other stakeholders.

• We constantly strive to enhance our procedures, technology, and systems in order to increase our efficacy, efficiency, and client pleasure. We track and evaluate our results and performance, and we get input from our clients and stakeholders to find out what needs to be improved.

• We encourage a culture of quality, creativity, and collaboration among our staff members. We provide them the assistance, tools, and training they need to give our clients high-quality service. We support their progress on both a personal and professional level and acknowledge and honour their accomplishments and efforts.

• Our goal is to establish enduring relationships with our clients that are founded on mutual respect, commitment, and benefit. We pay attention to their preferences and demands before providing them with solutions that are specifically tailored to meet their needs. We appreciate their opinions and recommendations, and we give timely, courteous responses to their questions and grievances.

Our quality policy is aligned with our Vision and Mission:
Vision: The Company’s Vision is to be the preferred provider of motor vehicle rental services in Nigeria.
Mission: Its Mission is to meet the motor vehicle rental needs of customers in a safe, reliable and convenient manner.

COMPLAINT HANDLING POLICY

Outstanding customer service is a top priority for Europcar Nigeria, and the company works hard to uphold this reputation. Although we make every attempt to provide excellent customer service, there are situations when this isn't possible for a variety of reasons. We want to know about these situations so that we can better serve our customers.

Additionally, Europcar Nigeria is dedicated to continuing to be receptive to the wants and needs of our clients. Customers who have grievances against the organisation, its outside vendors, or its staff can use the complaint management procedure that has been set up. The mechanism in place aims to support the Organisation, its contractors, or its staff in addressing grievances in a fast, cost-effective, and expert manner.

Quality Department

Tel:09026320176, 08058497393

Email: info@europcar-ng.com